Terms of Service

The agreement 

These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.ectesport.com. The agreement is concluded between you and Ecte Sport AS, company reg. no. 927 052 776. Detailed contact information and other information about Ecte Sport AS can be found on the website.

The conditions can be revised without notification and the date at bottom will show the last revision. Please read through the conditions before ordering. When you accept a transaction with us, you are also accepting our conditions of purchase. The transaction is complete once you have received your confirmation of order, and it is your responsibility as a customer to ensure that all information provided, such as your name, e-mail address, postal address etc. are correct.

Prices and taxes

From time to time prices are subject to change in response to currency fluctuations, markdowns and other commercial factors. Whilst we try to ensure that all details, descriptions and prices which appear on our website are correct, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancel it. 

The prices stated on the Website apply to orders placed on the Website. All relevant taxes and duties are included in the product price. 

A standard shipping cost (8 euro) will be added at check-out, but free shipping is offered on all orders above 150 euro. Express Shipping is available at a cost of 15 euro. 

Payment

We accept the following payment cards: Visa, MasterCard and AMEX. 

Payments made on our website are just as secure as payment in a shop. The site is secured by SSL and all card details are encrypted. That means that no one can read your credit card number, name or address when the data is sent via the Internet. 

When paying by card, the money will be reserved in your account when placing the order, and deducted when the order is dispatched from our warehouse.

Ecte Sport AS reserves the right to check card validity, address details of the purchaser and that there are funds available to cover the purchase price.

Shipping & delivery

We ship to most countries in the EU from our warehouse partner in Sweden. When your package is shipped you will get an email that includes a link you can use to track your package up to the collection point.

The following shipping providers are used, based on country of delivery:

• Norway: Bring – Pickup Parcel
• Sweden: DHL – Service Point
• Denmark: Bring – Pickup Parcel
• Finland: Bring – Pickup Parcel
• Rest of EU: DHL – Parcel Connect
• Express delivery: UPS Express Saver

All relevant taxes and duties are included in the product price shown on the website. You should therefore expect no additional taxes or import duties upon delivery. 

Transport damage or undelivered products: If the goods are damaged or lost during transport, please take a photo of the package and the product, and let us know as soon as possible at info@ectesport.com and we will help you further.

Returns and exchanges 

You have the right to return your order for any reason from the date you receive your order until 14 days post receival. Please send us an email at info@ectesport.com with information about the order number and we will issue and send a return slip for you to use. The goods should be returned to 

Ecte Sport c/o Dream Logistics, Fanérgatan 14B, 56633 Habo, Sweden

Ecte guarantees a refund for any returned items, provided that all items are returned in the same condition they were in upon your receipt. The product must not be used and the tag must be intact. 

If you have been charged for the item(s), you will receive a refund once the package is received at our warehouse, which will include the initial delivery cost (if applicable). 

Should you choose to keep certain items and only partially return your order, the initial delivery cost will not be refunded. The refund will be carried out as soon possible as and at the latest within 14 days of receiving your returned goods at the warehouse. 

If the item you have received is defective, please contact Ecte immediately and return the item in the same way as stated above. Ecte will for any products deemed defective, provide a full refund, including the costs of delivery and return. 

Products can not be exchanged for a different product, size or color. In this event you should return the product(s) according to the process outlined above and place a new order on ectesport.com. 

Complaints and defects

As a customer you have the right to complain within reasonable time from receiving the product. We will strive to resolve the issue by either repair, replacement or a refund. Please note that we will always aim to repair the product first, if possible, as this is the most sustainable solution. If the product is not possible to repair, we will either send you a new item, refund you for your purchase, or give you a voucher.

If you have a complaint or experience a defect on your ECTE product, please contact us at info@ectesport.com. We hope to find good and sustainable solutions for all complaints, and we wish to cooperate with each customer to find a fitting solution for each individual case.

We reserve the right to deny any claim which we do not see as faulty from production or quality

Withdrawal of order

Once an order has been successfully processed and you have received the order confirmation we are unable to cancel or make any changes to your order. Once you have received your unwanted order please return this back to us in accordance with the Return section above for a full refund. 

Uncollected packages

All our orders are sent directly from our warehouse. It is not possible to change/cancel an order once it has been placed. A charge of 20 euro will be withdrawn for uncollected packages to cover the cost of return and handling.

Colors 

We make all reasonable efforts to accurately display the attributes of our products including composition and colors. The colors you will see depend on your computer system and we can not guarantee that your computer will accurately display such colors. 

Ownership of rights 

All intellectual property rights, such as copyright and trademark at ectesport.com remain with Ecte Sport AS. Any use of ectesport.com or its contents, including copying and storing such content in whole or part, other than for your own personal, non commercial use is prohibited without our prior permission. 

Force Majeure

Ecte is not liable for any delays caused by circumstances beyond Ecte’s control, e.g. general labour dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Ecte shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Ecte are entitled to terminate the purchase with immediate effect.

Changes to the general conditions

Ecte reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website.

Disputes 

The Parties shall seek to resolve any disputes between them. If this is not possible, the matter can be brought before the Norwegian Consumer Council in the area in which you live. All disputes shall be resolved according to Norwegian law.